1. Applicability
This policy applies only if and when Shortifye offers paid subscriptions, storage plans, credits, or other paid services. If a feature is free, there is no payment to refund for that feature.
2. Cancellation
If a paid plan is cancellable, cancellation normally stops future renewal. The exact effect on access and billing depends on the plan and payment terms presented at purchase.
3. Refund Requests
For a refund request, contact support@shortifye.in with the account email, transaction details available to you, purchase date, and reason for the request. Do not send full payment-card numbers or authentication codes.
4. Eligibility
Refund eligibility may depend on the product purchased, billing error, duplicate charge, applicable consumer law, payment-provider rules, and the terms displayed at the time of purchase.
5. Failed or Duplicate Payments
If you believe you were charged incorrectly, contact us promptly so the transaction can be reviewed.
6. Third-Party Payments
Payment processors may have additional terms. A processor's successful payment does not by itself determine whether a refund is legally or contractually required.
7. Legal Rights
Nothing in this policy limits mandatory consumer rights or remedies that cannot legally be excluded.
8. Changes
We may update this policy when our pricing, products or payment arrangements change.